MAT CLASSES (See below for 1:1 Pilates)

Refunds and Cancellation

It is unlikely that your place will be able to be filled if you want to cancel at short notice.  You will be given a full refund if a minimum of 2 weeks’ notice is given.  For less than 2 weeks’ notice, you will be refunded 50% of your payment.  Once a course has commenced, you will not be offered a refund.

 

Missed Classes

Please note that you will not be offered refunds or credit if you are unable to attend classes in the period you have paid for.  I am unable to offer refunds for changes in personal circumstances to include illness, personal injury or bereavement.  Please make use of the Class Swap system if you can.  If advance notice is given you may be able to catch up on a missed class.

Bad Weather/Venue Closure

If extreme weather conditions or other circumstances force the venue (Bourne Hall) to close the class will be run online via Zoom (a recording will be available for 2 weeks). In the event that a zoom class is not offered,  an additional class will be added at the end of term term.  You will not be offered a refund instead.

Virus Infection Control

To ensure a safe environment for yourself and others please do not come to class if any of the following apply to you:

• You have Covid-19 Symptoms
• A persistent cough
• A temperature
• You are feeling generally unwell such as a sore throat, headache, breathlessness, muscle aches and pains, sickness, or diarrhoea.

Unfortunately, you will not be offered a refund for having to miss classes when you are unwell.  You may be able to catch up on a missed class using the Class Swap system. Advance notice is required, so please make an early decision to gain class credit using the swap system. 

Last updated: November 2022